Privacy Policy

1. Introduction

Beloved Grace LLC ("Beloved Grace," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at llcbelovedgrace.com (the "Website"), submit a consultation request, or engage with our care services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Website or submit personal information to us.

2. Information We Collect

2.1 Information You Provide Directly

When you submit our consultation request form, we collect:

Data Category	Examples	Purpose
Identity Information	First name, last name	Personalizing our communication with you
Contact Information	Email address, phone number	Responding to your inquiry, scheduling consultations
Service Preferences	Care type (in-home, child, pet), preferred contact method, preferred consultation date and time	Matching you with appropriate care services
Care Needs Description	Details about the care situation you describe in your own words	Understanding your needs to prepare for our consultation
Referral Information	How you heard about us	Understanding how families find us

2.2 Information Collected Automatically

When you visit our Website, our web server may automatically collect:

• Log data: IP address, browser type, operating system, referring URL, pages visited, and date/time of access
• Cookies: Our website uses only strictly necessary cookies required for basic functionality (such as remembering your session). We do not use advertising cookies, tracking cookies, or analytics cookies that personally identify you.

We do not use Google Analytics, Facebook Pixel, or any third-party tracking technologies on our Website at this time.

2.3 Information We Do Not Collect

We do not collect:

• Social Security numbers
• Financial or payment information through our Website
• Biometric data
• Precise geolocation data
• Information from children under 13 directly

3. How We Use Your Information

We use the personal information we collect for the following purposes:

1. Responding to your inquiry — To contact you about your consultation request within our promised 24-hour response time
2. Providing care information — To discuss our services, answer your questions, and help you understand your care options
3. Scheduling and coordination — To arrange consultations and, if you become a client, coordinate care services
4. Follow-up communications — To send you follow-up messages about our services (only with your consent; you may opt out at any time)
5. Improving our services — To understand how families find us and improve our Website and care offerings
6. Legal compliance — To comply with applicable laws, regulations, and legal processes
7. Safety and protection — To protect the safety, rights, and property of Beloved Grace LLC, our clients, and others

4. How We Share Your Information

We take the confidentiality of your information seriously. Here is exactly how and with whom we share your data:

4.1 Third-Party Service Providers

Provider	Purpose	Data Shared
FormSubmit.co	Processing contact form submissions and delivering them to our team via email	All information you submit through the contact form (name, email, phone, service type, care needs, schedule preferences)
Web Hosting Provider	Serving our Website and storing Website files	Server log data (IP address, browser type, access times)

FormSubmit.co may store copies of your form submission on their servers. We encourage you to review FormSubmit.co's privacy practices for information about their data handling. We do not control FormSubmit.co's data practices and are not responsible for their handling of your information after transmission.

4.2 We Do NOT Sell Your Information

Beloved Grace LLC does not sell, rent, lease, or trade your personal information to any third party for their marketing purposes. Ever.

4.3 When We May Disclose Information

We may disclose your personal information only in the following limited circumstances:

• With your explicit consent — When you specifically authorize us to share information
• Legal obligation — When required by law, court order, subpoena, or governmental request
• Safety and protection — When we believe disclosure is necessary to protect the safety of our clients, employees, or the public, or to protect our legal rights
• Business transfer — In connection with a merger, acquisition, or sale of assets (you would be notified of any such change)

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS/TLS encryption for data transmitted between your browser and our Website
• Secure email transmission of form submissions
• Access controls limiting who can view your information
• Regular review of our data collection, storage, and processing practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Consultation inquiries: Retained for up to 12 months from your last interaction, unless you become a client
• Client records: Retained for the duration of the client relationship plus 3 years, or as required by applicable law
• Server logs: Automatically purged after 30 days

If you request deletion of your personal information, we will delete or anonymize it within 30 days, unless retention is required by law or for the establishment, exercise, or defense of legal claims.

7. Your Privacy Rights

Regardless of your state of residence, you have the following rights regarding your personal information:

Right	Description
Right to Access	You may request a copy of the personal information we hold about you
Right to Correction	You may request that we correct inaccurate or incomplete information
Right to Deletion	You may request that we delete your personal information, subject to legal retention requirements
Right to Opt Out	You may opt out of marketing communications at any time
Right to Non-Discrimination	We will not discriminate against you for exercising any of your privacy rights

To exercise any of these rights, contact us at llcbelovedgrace@gmail.com or (717) 634-0273. We will respond to your request within 30 days.

8. Communications & Opt-Out

8.1 Email Communications

If you submit our consultation form, we may send you:

• Transactional emails: A confirmation that we received your inquiry, appointment confirmations, and service-related communications. These are not marketing messages and cannot be opted out of while you are an active inquiry or client.
• Marketing emails: Follow-up messages about our services, helpful care resources, or company updates. You may opt out of marketing emails at any time by contacting us or clicking the unsubscribe link in any marketing email.

8.2 Phone and Text Communications

If you provide your phone number, we may contact you by phone regarding your care inquiry. We do not use automated dialing systems or pre-recorded messages without your prior express written consent, in compliance with the Telephone Consumer Protection Act (47 U.S.C. § 227). You may request to be placed on our internal do-not-call list at any time by contacting us.

8.3 CAN-SPAM Compliance

In compliance with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), all marketing emails from Beloved Grace LLC will:

• Accurately identify the sender
• Include our physical mailing address
• Contain a clear and conspicuous opt-out mechanism
• Honor opt-out requests within 10 business days

9. Children's Privacy

Our Website and consultation form are intended for use by adults (age 18 and older) seeking care services. We do not knowingly collect personal information directly from children under 13 years of age.

This policy is in accordance with the Children's Online Privacy Protection Act (COPPA, 15 U.S.C. §§ 6501-6506).

10. Sensitive Information & Health Data

We recognize that the care needs information you share with us may include sensitive details about health conditions, disabilities, allergies, medications, or other personal circumstances. While Beloved Grace LLC is not a "covered entity" under the Health Insurance Portability and Accountability Act (HIPAA), we voluntarily apply HIPAA-inspired protections to all health-related information you share with us:

• Confidentiality: Care-related information is treated as confidential and shared only with staff members who need it to provide or coordinate your care
• Minimum necessary: We collect only the information needed to understand your care needs and provide appropriate services
• Security: Health-related information is stored with additional access controls
• No sale: We never sell or share health-related information for marketing purposes

In compliance with the Pennsylvania Mental Health Procedures Act (50 P.S. § 7101 et seq.) and the Pennsylvania Confidentiality of HIV-Related Information Act (35 P.S. § 7601 et seq.), any mental health or HIV-related information shared with us receives the highest level of confidentiality protection.

11. Pennsylvania-Specific Disclosures

Beloved Grace LLC is a Pennsylvania Limited Liability Company. In accordance with Pennsylvania law:

• Consumer Protection: Our privacy practices comply with the Pennsylvania Unfair Trade Practices and Consumer Protection Law (73 P.S. § 201-1 et seq.). We make only truthful representations about our data practices and stand behind every promise in this policy.
• Breach Notification: In the unlikely event of a data breach involving your personal information, we will notify you in accordance with the Pennsylvania Breach of Personal Information Notification Act (73 P.S. § 2303 et seq.) without unreasonable delay and in no case later than required by law.
• Two-Party Consent: Pennsylvania is a two-party consent state for electronic communications (18 Pa.C.S. § 5701 et seq.). We do not record phone calls or electronic communications without your knowledge and consent.

12. Cookies & Tracking Technologies

Our Website uses only strictly necessary cookies required for basic functionality. We do not use:

• Advertising or remarketing cookies
• Social media tracking pixels
• Third-party analytics cookies
• Cross-site tracking technologies

We do not respond to or honor "Do Not Track" (DNT) browser signals, as we do not engage in tracking that would be affected by such signals.

If this practice changes in the future, we will update this Privacy Policy and, where required by law, provide you with a cookie consent mechanism.

13. Third-Party Links

Our Website may contain links to third-party websites (such as FormSubmit.co or social media platforms). This Privacy Policy applies only to our Website. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our Website

Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy inquiries within 30 days.

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This Privacy Policy is provided for informational purposes and reflects Beloved Grace LLC's commitment to privacy best practices. It does not constitute legal advice. For specific legal questions about your privacy rights, please consult a licensed attorney.